At Green, we are in the business of check verification, check image creation, delivery, and software-related services. Because all our services are bank-related, they are 100% non-refundable. We do not guarantee checks will clear your financial institution even after they are verified. All checks are your responsibility if they are returned unpaid.
If you have checks that return unpaid and you are requesting a refund, we will not grant such a request. We do not guarantee the validity of any check. However, we will be glad to reprocess the check free of charge if it returns NSF. Let us know the check number, name on the check (your customer's name), date of original processing, and the reason for the return. The request must be in writing, requesting a free reprocess. We will do so up to thirty (30) days after the original processing date, and reprocess for free up to two (2) times per check number.
We will return any refundable deposit you were required to make when you opened your account, minus any fees outstanding, within one hundred eighty (180) days of your account closure, with a written request from you. Our policy is to refund the same payment method you used, or to the same account. If the deposit was made using a credit/debit card the refund will be made to that card, regardless of whether that card is still valid. If the card is no longer valid, your bank will refund the money to you upon receipt. The only exception to this credit/debit card refund rule is if the original charge is older than one (1) year. In such a case we will refund you by ACH deposit. If you are a corporation, the refund must go back to a corporate account. If the corporation dissolved, no refund will be issued.
If you are a part of our high-risk RMP, we will not issue a refund on RMP fees. Please refer to our terms and conditions for more information regarding the RMP.