Question 1

Process a Debit Manually

Accepted Answer

1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on PROCESS A DEBIT.
4. Select the TYPE OF DEBIT (Single, Recurring, or Combination)
5. Fill out the form completely and agree to the Terms of Service.
6. Click on the SUBMIT button.

Question 2

Process a Recurring Debit Manually

Accepted Answer

1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on PROCESS A DEBIT.
4. Select RECURRING DEBIT as the TYPE.
5. Fill out the form completely and agree to the Terms of Service.
6. Click on the SUBMIT button.

Once you have finished, to make sure the debit has been input properly, look at the following
1. Go to DEBITS on the menu bar.
2. Click on RECURRING DEBITS.

You can also do a search at any time by going to DEBITS on the menu. To search your account for a specific debit, please follow the below instructions:
1. Go to DEBITS on the menu bar.
2. Click on SEARCH TRANSACTIONS.
3. Enter the information, such as the Last Name. Click on the SEARCH button.

The system will display ALL results, processed and unprocessed.

Question 3

Process a Combination Debit Manually

Accepted Answer

A Combination Debit merges a one-time payment (Single Debit) with a recurring payment setup, letting you cover both an initial deposit and subsequent installments in one streamlined transaction. It’s especially handy when, for example, you’re renting an apartment and need to collect the security deposit plus monthly rent all at once. This single form simplifies the process, saving you time and effort.

1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on PROCESS A DEBIT.
4. Select COMBINATION DEBIT as the TYPE.
5. Fill out the form completely and agree to the Terms of Service.
6. Click on the SUBMIT button.

Please note that a Combination Debit creates two distinct items. The first is the initial debit followed by a recurring debit. If you are in any way confused by this, please reach out to our customer service department for assistance.

Question 4

Upload a Batch File

Accepted Answer

1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click UPLOAD BATCH FILE.
4. Locate your batch file by clicking BROWSE.
5. Select the correct FILE DELIMINATION.
6. Does your file have a FILE HEADER? Select the correct option.
7. Click on the UPLOAD button.

This feature requires that your file be set up correctly following the instructions on the page. If you run into any difficulties or errors when uploading, don’t worry—our system is used daily and works reliably. The problem may be due to incorrect formatting in your file. If you need help, send an inquiry to Support@Green.Money, and one of our specialists will assist you in resolving the issue.

Question 5

Search for a Transaction

Accepted Answer

1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on TRANSACTION SEARCH.
4. Enter the information, such as the Last Name. 
5. Click on the SEARCH button.
The system will display ALL results, processed and unprocessed.

Question 6

Send a Refund

Accepted Answer

To issue a refund on a debit you have processed, follow these instructions:
1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on DEBIT SEARCH.
4. Locate the transaction.
5. On the far right under ACTIONS click on GO TO.
6. Or, on the left-hand side of the transaction under DETAILS, click the + (PLUS) symbol.
7. On the far right click REFUND DEBIT.
8. Review the information on the screen and click on the SUBMIT REFUND button at the bottom of the screen.

Refunds may take 7-10 days to post to the receiver's account.

Question 7

Delete or Change a Debit

Accepted Answer

We CANNOT delete debits on your behalf. In order to do this, please see the following steps:
1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
2. Go to DEBIT SEARCH.
4. Locate the debit you wish to delete.
5. On the right side under ACTIONS, Click 'GO TO' on the debit you intend to delete.
6. Click the DELETE button and confirm.

Alternatively, if a debit is queued to process with your next batch, you can also delete the debit using this method:

1. Go to DEBITS on the menu bar.
2. Click on DEBITS AWAITING NEXT BATCH.
3. Locate the debit you wish to delete or change.
4. Use the DELETE or EDIT buttons to stop or change the payment.

Question 8

Delete a Recurring Debit

Accepted Answer

1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on RECURRING DEBITS.
4. Locate the RECURRING DEBITS entry.
5. Once you locate the recurring debit entry, click on the DELETE button on the far right side.

After deleting the RECURRING DEBIT ENTRY, confirm that there are no pending payments scheduled:

1. Go to DEBITS on the menu bar.
2. Click on DEBITS AWAITING NEXT BATCH.
3. Review the listed debit and DELETE any instances of the recurring debit you deleted.

Question 9

Pull a Debit from a Processed Batch

Accepted Answer

If you need to pull a debit after it has batched, follow these steps. Keep in mind this is only possible on the same day of the transaction(s), subject to staff availability, and also depends on whether the batch has already been sent to the bank. If it’s been sent, it’s out of our hands.
1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on DEBIT SEARCH.
4. Locate the transaction.
5. On the far right under ACTIONS click on GO TO.
6. Or, on the left hand side, click the + (PLUS) symbol.
7. Click PULL DEBIT on the right-hand side.
8. Agree to the Terms of pulling a debit.

Our staff will check if pulling the debit is possible. If it is, we’ll proceed and email you once it’s done. There is a $25 administrative fee, or $5 per debit, whichever is greater to pull debits from a batch as it is a manual process.

Question 10

Upload a Batch Return File

Accepted Answer

If you have multiple returns to report, this may make it easier:1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Click on UPLOAD BATCH RETURN.
4. Select the appropriate FILE DELIMINATION of your batch file. (Comma Deliminated, Tab Deliminated, or Excel File).
5. Specify if your batch file has a FILE HEADER. (With a Header Row or With No Header Row).
6. Click CHOOSE FILE and locate your batch file.
7. Click UPLOAD.

Question 11

Glean a Signature & Attach Auth Form

Accepted Answer

In order to Glean a Signature and attach a Debit Authorization Form to an eDebit:1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Select PROCESS A DEBIT.
4. In the BANK INFORMATION SECTION, click on the area that says SIGNATURE IMAGE FILE.
5. Upload your Signed Authorization Form.
6. Finish the form, review the information you are submitting, agree to the Terms of Service, and click on the SUBMIT button.

A representative will review your Authorization Form. If everything checks out, we’ll glean the signature onto the eDebit and include it with your next batch. If there’s an issue and we can’t glean the signature, we’ll email you with the details. While gleaning services aren’t guaranteed, there’s no additional cost for this service.

Question 12

What is Remote Deposit Capture (RDC)?

Accepted Answer

We have built a webpage about Remote Deposit. There is too much information to put it all here. Please CLICK HERE for more information.

Question 13

What Time Do We Process Batch?

Accepted Answer

We process transactions twice daily at 9:00 AM and 2:00 PM Eastern. Please note that processing times are estimates and may experience delays depending on the size and complexity of each batch. Handling money is a meticulous process that occasionally requires additional time.

Question 14

When Will My Deposit Clear?

Accepted Answer

Each bank has its own deposit times and clearing rules, so it’s best to discuss these details directly with your financial institution. If you’re using our electronic deposit options, most deposits are posted on the same or next day.
Keep in mind that the availability of funds depends entirely on your bank’s policies and your relationship with them. While many banks offer same or next-day availability, this can vary based on their specific rules and processes.

Question 15

Get a Fee Credit for a Returned Item

Accepted Answer

An image of the returned item is required for us to credit your merchant account for the fee. The credit is only valid towards future processing and is not a refund to your checking account, credit/debit card, or prepaid balance.

1. Log into your merchant account.2. Go to DEBITS on the menu bar and click on SEARCH TRANSACTIONS.3. Locate the debit by the debit number, name, or address.4. Once you locate the debit, under ACTIONS on the left side, click REPORT BANK REJECT.5. Choose the reason for the return. If confused choose Rejected Other*.6. Choose the file of the image of the return. The system may take time to upload based on your internet speed.7. Verify the image matches the information for the debit and click the SUBMIT FOR REVIEW button.We will notify you via email once the review is complete and we have issued a credit to your merchant account. If we cannot give credit, we will inform you of the reason. If we cannot read the image you uploaded, we will deny the request.

*Please understand we cannot accept an image without a bank reject stamp. If you receive your return notices online, take a screenshot of the item and the message to mark the return reason properly. If you only upload an image of the debit without a stamp or proof of return, we will reject your request, and you will have to start the process over again. WE DO NOT ACCEPT VIDEO.
We will not issue a credit for transactions returned under the following conditions:

If we found the transaction to be risky and you overrode our warning.If you refused to use our verification service.If the transaction is over $500 and you refused the additional Phone Verification.Transactions that are marked Stop Payment, Fraud, or Unauthorized.Any item you report more than 30-days after it was processed. Recurring payments unless it was the first in the series.

Question 16

Are There Any Banks That Are Not Supported?

Accepted Answer

Yes, you can view our Restricted Bank list by Clicking Here. It is located directly below our Preferred Bank list. In general, we do not permit deposits into, or the processing of debits from, certain financial institutions.

Frequently Asked Questions